Technical Support

 
The type of technical support you should seek depends on the application you are using. (Click the one for which you are seeking tech support.)

Your secure e-mail address: @PrivacEmail.com

  • You may be able to resolve the concern yourself by clicking the Help icon at the top of your PrivacEmail screen. This icon should come into view after you click "Check my Email" and "Continue" after logging in to PrivacEmail Admin.
  • You can check PrivacEmail FAQs and Usage Tips.
  • Technical support by telephone is available at 1-888-437-2794 (Canada and USA) or 1-604-984-2393 (international). A $1/minute fee will apply when telephone technical support is given. (Additional charges may apply for long distance.)

Your secure e-mail address: @Pro.PrivacEmail.com

  • You  may be able to resolve the concern yourself by clicking the Help icon at the top of your Pro.PrivacEmail screen. This icon should come into view after you click "Check my Email" and "Continue" after logging in to PrivacEmail Admin.

  • You can contact a technical support expert directly from Hush Communications (the provider of the encryption engine) and you will receive technical support by email within three business days, often sooner. Note that you can substitute references to Hushmail with Pro.PrivacEmail.

  • You can check PrivacEmail FAQs and Usage Tips.

  • Technical support by telephone for Pro.PrivacEmail is also available at 1-888-437-2794 (Canada and USA) or 1-604-984-2393 (international). A $1/minute fee will apply when telephone technical support is given. (Additional charges may apply for long distance.)

Cybercounselling course participants are required to set-up a Pro.PrivacEmail.com account at least one week in advance of the course start date. Click here to set up a Pro.PrivacEmail address.

Your client caseload database:
PrivacEmail Secure Administrative Interface

(also known as 'PrivacEmail Admin')

Technical support by telephone is available at 1-888-437-2794 (Canada and USA) or 1-604-984-2393 (international). A $1/minute fee will apply when telephone technical support is given. (Additional charges may apply for long distance.)

The Online Learning Community Web Site

Technical support by telephone is available at 1-888-437-2794 (Canada and USA) or 1-604-984-2393 (international). A $1/minute fee will apply when telephone technical support is given. (Additional charges may apply for long distance.)

If you find errors on the web site please contact the webmaster at dlmitchell@pro.privacemail.com. Please carefully describe the problem and provide the URL of the relevant web page.